These sales metrics areīeing used in performance appraisals and to promote/demote employees. Unfortunately, there is a bigĭifference between the theory espoused and the theory in use. To use the metrics only as a coaching tool. Potential to have a negative effect on the culture, so they instruct management It clearly hurts the work culture.īest Buy understands that such a tracking system has the Problems of a commission system, like competitive relationships betweenĮmployees and in-fighting for sales – both of which damage the customer Implementing this tracking system, Best Buy has instantly and fundamentallyĬhanged the work climate within the stores. Sale, payments made on a Best Buy credit card, and accessory attach rate. Including: sales per hour, protection plans sold, margin and gross revenue per
Employees are tracked on multiple metrics, Is closely tracked, as it would be in a commission pay system.
This slight discrepancy never bothered me until Best Buy None of these practices are unethical, but givingĬustomers the impression that sales performance isn’t rewarded is simply wrong. And, some employees (like Best Buy For Business) Lower level employees can hit Blue Crew Bucks (a bonus ForĮxample, managers have the opportunity to make big bonuses based off of However, salesĪre still incentivized in ways that create a commission-like atmosphere. Geek Squad agents or sales staff) are not paid on commission. It’s true that most customer facing employees (like This can be a great benefit to the customer,īut isn’t the whole story. Statements, informing customers that they are simply paid a flat rate, in anĪttempt to gain customer trust. Employees are trained to make non-commission One of Best Buy’s points of pride is that their employeesĪre not paid on commission. Trying to Get Commission Results on Non-commission Pay Throughout my time at Best Buy I observed three bigįailings that might have slipped by people on the outside. Organizational communication studies paradigm, who had the opportunity to see aĬompany fall from the top of the food chain and struggle to recover and adapt Six year veteran employee who worked at multiple sites, operating from an Of an industry leading authority on business development. No, this isn’t the viewpoint of some senior executive, or the analysis
Three states and for two different Geek Squad in-home service centers in two As I moved around for college, I worked for three different Best Buy stores in School and continued with the company all the way through my undergraduate educationĪnd into graduate school. I started working for Best Buy during my senior year of high
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